Privacy Policy

1. Introduction

Workflo B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website workflo.it or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and surname
• Email address
• Phone number
• Company name and position
• Business address
• Information provided through our IT Health Check

Technical Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Click-through rates

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our IT services
• To respond to your inquiries and support requests
• To send you technical notices and support messages
• To communicate about products, services, and events
• To monitor and analyze usage and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate business interests
• Consent: Where you have given us explicit consent
• Legal Obligation: Processing necessary to comply with legal requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf
• Business Partners: Microsoft, Cisco, and other technology partners as necessary
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain customer data for the duration of our business relationship plus 7 years for tax and legal purposes.

8. Your Rights Under GDPR

As an EU resident, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: Not be subject to automated decision-making

To exercise these rights, please contact us at privacy@workflo.it

9. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer: dpo@workflo.it

14. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):